Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. custserv@itsmarta.com, Write to: MARTA Customer Service Center The application has two (2) parts (A & B) and is the first phase of the process. MARTA's Fixed Route services include bus and rail transit services. 2424 Piedmont Road, NE Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Riders' Advisory Council; . Service cannot be provided earlier, later or on days when regular MARTA service is not available. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! (Forsyth Street side of the station) Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. No commercial or large-size carts, or dollies unless collapsed. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. 2424 Piedmont Road NE Customer must arrive at work, school or appointment no later than 8:00 AM. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or 1. A $5.00 replacement fee will be charged for all subsequent replacement cards. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. It's part of making MARTA a transit system everyone can use. Conditional eligibility (some trips). If you were issued a permanent card, your eligibility expires three years from the date of issue. University Program. If the visitors disability is apparent, this documentation is not required. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Customer Service. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. A requested trip time may not be available. Customers may travel with one companion. MARTA Customer Experience. . Assistance for TDD Users: (202) 366-0153. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. However, a replacement fee will be charged for each lost or stolen card. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Learn more. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Atlanta, Georgia 30324-3330. Using tobacco or electronic cigarettes or vaporizers is prohibited. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. The application allows for the following online: Employees can view and update personal information, submit . If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Requests to suspend subscription service until further notice will not be accepted. 404-848-5826. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. for any inconvenience. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Day and time of experience Riders' Advisory Council; MARTA HOPE Program; . Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. to request that an application be mailed or emailed to you. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Learn more. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. You willstill have the optionof goingintovoicemail. All fare types must be loaded on a MARTA Mobility Breeze Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). It is your responsibility to maintain the Breeze Card in good, useable condition. MARTA Mobility Operators are expected to obey the same rules as our customers. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. MARTA Mobility is a shared ride, advance reservation mode of public transit. Click hereto learn about MARTA's Travel Training Program. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Lost Item Inquiry Formfor lost items. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Student Program (K-12) Group Discount. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Weekday: 4:45 AM - 1 AM; . Customer Service. The goal: make life simpler for all our employees. that the online Mobility application is currently unavailable.
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